Dedicated professional with a successful 12-year career in Office Administration and Information Technology, complemented by 4 years of experience as a Virtual Assistant specializing in Digital Marketing. Possesses versatility, commercial awareness, and a rapid ability to acquire new skills. Proven track record in handling diverse responsibilities, supported by an NZQA Level 7 qualification in Information Technology, and enriched by valuable overseas work experience.
Efficiently coordinate with surgeons, manage referrals, and oversee the scheduling and booking of surgical procedures. Ensure patients are fully informed and prepared for their surgeries.
Drive online traffic and enhance website performance by tracking marketing conversion rates and implementing improvements. Manage social media, email marketing, and data scraping, while coordinating marketing campaigns and budgets. Skilled in product graphic design to support marketing efforts.
Maintain databases, manage appointments, and oversee ATM and systems performance. Provide Level 1 to 3 support, generate financial reports, and ensure thorough ATM and CCTV monitoring.
Provide comprehensive technical support (Levels 1 to 3), resolving hardware, software, and system issues to ensure smooth business operations. Managed databases, updated POS software, and trained staff to enhance efficiency and minimize downtime.
Expert in database management, technical support, and IT monitoring. Proficient in marketing coordination, social media, and website optimization. Strong in process improvement, client service, and security monitoring.
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Graduated with a Bachelor's Degree in Information Technology, which was later recognized internationally as NZQA Level 7 in New Zealand.
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