Queen City Develoment Bank

Systems Administrator
Queen City Development Bank May 2013 - February 2015
Roles and Responsibilities:

Managed and maintained the bank’s IT infrastructure, including servers, networks, and databases, ensuring high availability and performance.
Provided Level 1 to 3 technical support, resolving complex issues related to desktop infrastructure and software applications.
Oversaw ATM and CCTV systems, ensuring continuous monitoring, regular backups, and swift incident response.
Generated, reconciled, and analyzed daily, monthly, and yearly financial reports, ensuring accuracy in ATM transactions and account balances.
Administered user access permissions and privileges, maintaining robust security protocols to protect sensitive data.
Facilitated meetings between IT teams and stakeholders to discuss system performance, upgrades, and future developments.

Software Used: