Waffletime Inc. | Great Foods Concepts

MIS TECHNICAL OFFICER
March 2009 - March 2012
As an MIS Technical Officer at Waffletime Inc., I provided expert technical support (Levels 1 to 3), resolved hardware and software issues, and managed database administration. I ensured system efficiency by testing and updating POS software, reducing downtime and optimizing operations for the business.

Roles and Responsibilities:

• Diagnosed and resolved technical issues across various platforms, ensuring smooth operations and minimal downtime for business-critical systems.
• Provided comprehensive technical support (Levels 1 to 3), addressing both hardware and software challenges.
• Worked closely with the Operations Manager to train restaurant managers and staff on new systems and software updates, enhancing operational efficiency.
• Managed the company’s database systems, ensuring data was accurately stored, retrieved, and secure.
• Regularly tested, patched, and updated POS software, ensuring compatibility with business needs and reducing potential disruptions.

Software Used:

• Microsoft Office
• Adobe Suite
• Crystal reports
• SAP
• Microsoft SQL
• Teamviewer
• Active Directory / RDP
• Window OS
• Ubunto
• VM Virtualbox
• VPN